Troubleshooting an "Offline" Printer
Outline
If you go to the cloud and the printer you're trying to use shows up as "OFFLINE", there are a few places to look.
First, the required prerequisites. While these may seem basic, sometimes your ethernet cable gets unplugged, or the cloud is toggled off after a firmware update!
- Is your printer turned on?
- Is your printer connected to the network?
- Does your printer have the Polar Cloud connection turned on?
If you've confirmed all 3 of the above, you have other troubleshooting options available to you.
- Reboot the 3D printer. Upon restart, it'll attempt to connect to the cloud again.
- Toggle off, then on, the cloud plugin. If there is a new network block, it'll show you at the time of connection. See the video at the bottom of this page!
- Confirm that the Username and PIN in the printer match the owner in the cloud. If someone changed the information in the printer, it might work for a moment but the next time the printer has to connect, it'll fail because of the mismatch. (See below).
